When is it possible to request a refund?

All unused credit is possible to be returned within 21 days from purchase. After this period has passed it is not possible to request a refund of purchased credit back to your bank account. All additional costs are to be covered by the purchaser (bank feest, exchange differences).


When is it possible to request a refund of credit?

If the purchased function does not work properly (does  not include changing car configuration) or there has been an error during software upload caused by a VDASH system error.  In this case all credit will be refunded back to your VDASH account and you can use it again.


When is it NOT possible to request a refund/refund of credit?

-       If there is a PIN needed for said function and the purchaser did not check this beforehand

-       If the vehicle is not equipped with needed HW for purchased function

-       If the vehicle communication is being disrupted by a second hand or not properly installed unit in the CAN collector

-       If the vehicle or computer battery dies during the installation

-       If the installation was unsuccessful due to a defective communication device (DiCE, VXDIAG, VCX, VOE, etc)

-       If the installation was unsuccessful due to a loss of communication between a computer and a communication device (DiCE, VXDIAG, VCX, VOE, etc)

-       If the installation was unsuccessful due to a loss of communication between a client computer and the D5T5 company server

Refund can be asked here: https://d5t5.com/helpdesk/create/ticket

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